Card Security Tips

Follow these steps and protect your card details from fraudsters.

Access Bank and her partner card schemes (Interswitch, Visa, Valucard) will never send you an e-mail 

asking for confidential information such as account numbers, passwords, PIN numbers, credit card 

numbers or social security numbers. 


Protect yourself from fraudulent e-mails (phishing) claiming to be from a credit card company, bank’s 

website or any other website for that matter. Delete unsolicited e-mail or SMS that asks for this type of 

personal information. If you suspect you've provided confidential information to a fraudulent site or 

individual, contact the customer service number on the back of your card or from your account 

statement. You can report e-mail fraud claiming to be from any of our partner card schemes by 

forwarding the suspicious message to: contactcentre@accessbankplc.com 

Take note of the following tips:
  • Never write down your Personal Identification Number (PIN)–memorize it!
  • Never disclose PIN numbers to anyone.
  • Ensure you sign the signature panel on your card as soon as card is received.
  • Make sure your card is returned after every purchase.
  • Never give card numbers over the phone, unless you have initiated the call.
  • Always verify the transaction amount before signing the sales receipt.
  • When selecting a PIN, do not choose numbers and letters that can be easily identified. Avoid using initials, phone numbers or birth dates.
  • Make a record of card account numbers and telephone numbers for reporting lost or stolen cards. Keep this list in a safe place.
  • Know who has access to your cards.
  • Do not leave cards in the glove compartment of your car.
  • Report lost or stolen cards to your issuing bank immediately.
  • Always check sales vouchers to verify that the amount on the customer copy of the receipt matches the amount recorded on the merchant copy.
  • Report suspicious activities to your issuing bank.
  • Do not use your card to make purchases online on websites you are not sure of its security.
  • Some of those websites do not require your PIN for payments to be made from your account.
  • Where it is a fraudulent website, your card details can be used to make purchases online.
  • Enrol for VbyV so as to minimize the risks of being defrauded.
  • Your card is as important as your PIN.

Get in touch with our us

LET'S HAVE A CHAT OR SEND US AN EMAIL HERE

You can also call our Numbers:

+233 (0) 30 274 2699, Toll Free: 0800 00 4400


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