Informed and alert consumers assist in the frontline of defence against payment fraud
Open an account nowOnline Security Best Practices
Keep Your Credentials Confidential
Never share your usernames, PINs, or passwords with anyone.
Keep Software Up to Date
Always use the latest version of your web browser and ensure your computer’s operating system is regularly updated with the latest security patches.
Use Strong Passwords
Create strong, unique passwords with at least 12 characters, including a mix of uppercase and lowercase letters, numbers, and special symbols.
Enable Multi-Factor Authentication (MFA)
Activate MFA on all important accounts such as email, social media, and banking apps for an added layer of security.
Use Secure Browsers
Only use browsers that support secure data transmission. Look for signs of security such as a padlock icon in the address bar and URLs that begin with `https://`.
Avoid Phishing Scams
Never respond to unsolicited emails requesting personal or account information, even if they appear to come from a trusted source.
Protect Your Card Information
Do not share your full card number (PAN) or ATM PIN with anyone, including bank staff.
Subscribe to Alerts
Sign up for SMS and email alerts from your bank to monitor account activity in real time.
Dispose of Cards Securely
Shred or destroy expired or cancelled cards before discarding them.
Avoid Public Wi-Fi for Banking
Do not use public Wi-Fi networks or shared devices for online banking or financial transactions.
Report Suspicious Activity Immediately
If you suspect your online or mobile banking profile has been compromised, contact your bank without delay.
Be Cautious with Links and Attachments
Do not click on links or open attachments in unsolicited emails or messages.
Verify Communications
Do not respond to unsolicited emails or phone calls requesting personal information, even if they claim to be from Access Bank.
Report Security Concerns
If you identify a potential security issue with any Access Bank product or service, please contact us immediately by emailing [insert email address] or calling [insert phone number].
Log out of Accounts After Use
Always log out of your accounts after you have finished using them, especially on shared or public devices.
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