Scam Alert

Scam Alert:

Don't Fall for Fake Emails, Text Messages or Calls!

Fraudulent emails, text messages or calls from fraudsters pretending to be employees of Access Bank may ask you to click on links or provide sensitive information like your account details, password, PIN, or card details. Remember, we will never ask you for personal information via phone call or email.

How to protect yourself:

• Always verify the sender’s contact number/email address.
• Never provide sensitive personal or account information to unknown individuals.
• Do not respond to text messages asking for sensitive data.
• Never click on suspicious links or attachments.

If you receive a suspicious email, text message or call, contact our Contact Centre directly on our toll-free number 0800004400 or email us on contactcentregh@ghana.accessbankplc.com

Lost or Stolen Mobile Device? Report It Immediately

If your mobile device is lost or stolen, it is crucial to act quickly to protect your bank account and personal information. Immediately report the theft to us to block any unauthorized access to your account.

Steps to take immediately your mobile device is stolen:

• 1. Contact us immediately to report the stolen device and secure your account.
• 2. Lock your device remotely using your phone’s security features (e.g., Find My iPhone or Find My Device).
• 3. Change your passwords for any banking apps or online accounts accessed on the stolen device.
• 4. Contact your telco for a SIM replacement.
• 5. Monitor your bank account for any suspicious transactions.

Card Fraud

Lost or Stolen Card? Act Fast!

If your card is lost or stolen, immediately report it to us to prevent fraudulent transactions. Our team will help you block your card and issue a replacement.

To prevent fraud:

• · Report your card lost or stolen as soon as you realize it’s missing.
• · Monitor your account regularly for unauthorized transactions.

Card-not-Present (CNP) Fraud: How to Stay Safe

CNP fraud occurs when criminals use your card details to make purchases online or over the phone, without the need for the physical card.

Steps to prevent CNP fraud:

• Use secure websites for online shopping (look for “https://” and a padlock symbol).
• Never share your card information over unsecured platforms (social media, random emails, or text messages). 
• Avoid exposing your card to any third party especially in high traffic public places such as airports or shopping malls.

Password Security:

Protect Your Account with Strong Passwords

Using weak or easy-to-guess passwords can leave your account vulnerable to fraud. Always choose a password that is unique and difficult for others to guess.

Tips for creating a strong password:

• Use a mix of characters. Include uppercase and lowercase letters, numbers, and special symbols.
• Avoid common words or phrases, like your name, date of birth, first/last digits of your phone number or "password123".
• Create a long password. Aim for at least 12 characters.
• Avoid using the same password across multiple sites and accounts